REFUND POLICY

Customer satisfaction is one of our foremost concerns. In the case of any dissatisfaction with our services or our certified technicians, contact our customer care support group at 833-827-4979. Our support will immediately remedy the cause for dissatisfaction and provide the necessary refund.

One Time Fix

Customers are eligible for a refund only if the reported issue remains unresolved. The one time fix option is valid only if the issue is reported within 48 hours from when the issue was first detected. If the issue remains unresolved post the one time fix, call us at 833-827-4979 to report the issue. If our certified technicians conclude that the issue can’t be resolved, the customer’s account shall be credited with the full refund amount within 5 business days since the refund request is processed. The refund process is subject to the schedule of the customer’s bank and the credit card system.

Subscription Services

123hp-printersupport.com also offers subscription service plans. Unlike the one time services, you can reap the benefits and avail our services for the duration of 3 months or 6 months, depending on the service plan you subscribe for.

123hp-printersupport.com guarantees full refund if the customer opts to terminate their subscription for service plans within 30 days of subscription. For details regarding termination of services post the 30 day period, contact our support group at 833-827-4979.Review the detailed descriptions regarding our services and return policies on www.123hp-printersupport.com. The customer is expected to review the description of services, return policy and terms and conditions prior to the purchase. It is assumed that the customer is making a conscious and informed purchase and therefore no refund request shall be solicited by the customer post the 30 day period. If our service fails to resolve the problem and the customer desires a refund, contact our support group at 833-827-4979. Our support team will review the refund request and then the customer’s account shall be credited with the full refund amount within 5 business days since the refund ruest is processed. The refund process is subject to the schedule of the customer’s bank and the credit card system. Refunds will be by default processed to the bank account / credit card / PayPal account which the customer used to make the purchase.